Lead agents must report to work on a regular and timely basis; report directly to the supervisor and/or manager on duty. Performs all functions of ramp agent, as needed. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, shaving, uniform cleanliness, and jewelry). Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation. Delegate daily flight responsibilities among ramp team members and assign all team members with copies of each flight load message and ramp work sheet. Conduct and/or assist with shift briefings and/or pre- arrival/departure briefings for each flight; ensure ramp set up and preparation is performed and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure. Ensure proper positioning of wingtip/engine inlet cones and proper chocking of the aircraft. Ensure gate checks and security bags are cleared and loaded accordingly and ensure aircraft is loaded in accordance with operations instruction. Ensure working headsets are on hand for each flight as well as day/night wands and all employees are wearing safety vests while assisting with aircraft movement. Ensure foreign object debris walks are performed accordingly and found on arrival damage is reported to appropriate departments heads within first 10 minutes of arrival. Complete flight paperwork including (but not limited to) lavatory log, de-ice log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report. Report bin load discrepancies or any deviation from the planned load to operations. Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight. Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity as needed. Complete pre-operative inspections on GSE at the beginning of each shift and ensure tow bar inspection is conducted prior to pushback. Delegate job duties as required and ensure completion. Able to work as a team or work independently without direct supervision.
Must be at least 18 years of age and possess a valid state driver's license. Ability to add, subtract, multiply, and divide. Ability to perform these operations using weight measurement, volume, distance, and money. Ability to read, fluently speak, and understand the English language. Must have strong verbal and written communication skills. High School Diploma, GED, or equivalent work experience is required. Must be free of disqualifying crimes and able to pass a pre-employment drug test. Must have reliable transportation and able to work weekends, holidays, and days off.